Why 288 Travel?
288 Travel differentiates our service with nimble, custom-sourced technologies utilized by top global enterprise companies in the travel and entertainment sector blended concierge-level customer service meaning all event guests feel welcomed and appreciated.
The customer experience begins months before anyone arrives on-site. Allow 288 Travel to build positivity and excitement surrounding your upcoming event.
288 Travel Process
Strategic consultation and professional counsel
Create a calendar of action items and set expectations
Analysis and selection of ideal lodging providers
Partnering with the “right” hotel properties to best serve your guests
Contract negotiation with selected hotel properties
Outreach, procurement, and on-going management of room blocks
Negotiated rebates, commission incentives, and complimentary room nights
Generate new revenues from per-night rebates and cost-savings through complimentary hotel stays
Integration of world-class technology
Backed with 24/7 support provided by industry leaders in sport, travel, and hospitality
Transparent data and reservation revenues
Event organizers enjoy full access to real-time performance data and hotel updates
Creation of custom branded hotel booking link
Delivers efficient and easy customer-facing reservation booking process on computer, tablet, and mobile device
Management of reserved room blocks and staff reservations
Utilize preferred rates and complimentary rooms to lodge internal staff and game officials
Proactive outreach to event attendees to spur hotel bookings
On-going communication promoting ‘stay-to-play’ policies
Secret shopping and regular review of online rates
Confirm ‘lowest price guarantee’ and provide event attendees price assurance with their reservation
Dedicated event-centric customer service
Customer support calls and emails are answered by trained 288 staff
Post-event contract fulfillment and reconciliation management
On-going event duties include collection of rebates, revenues, commissions, and travel rewards points